Claus Møller Consulting

Helps companies, teams and organisations by developing their competencies in four main areas:
productivity, relationships, quality and leadership.

”Create an efficient on-boarding process and improve employee satisfaction by up to 15%.”

Claus Møller Consulting

Helps companies, teams and organisations by developing their competencies in four main areas:
productivity, relationships, quality and leadership.

”Join in a unique on-line training for leaders and executives.”

Claus Møller Consulting

Helps companies, teams and organisations by developing their competencies in four main areas:
productivity, relationships, quality and leadership.

”Join us for unique seminars.”

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CONCEPTS

Claus Møller’s concepts about General Business Excellence: Productivity, Relationships, Quality and Leadership.

E-COURSES

On-line learning programmes for enhancing overall competences of teams and companies, as well as personal competencies.

TESTS

Tools to measure and improve productivity, relationship, quality and leadership competence.

BOOKS

Claus Møller’s bestselling books and booklets on personal, team and company development.

What are people saying?

»I have been a disciple of Janelle’s and Claus’s work in this field for a number of years. The channels and the transparency in which complaints can now be made, through blogs and chat rooms, have necessitated an even more essential need to handle complaints efficiently and promptly.«

 

Nigel Roberts
SVP, Operations, The Langham Hotels & Resorts

What are people saying?

“This book treats service recovery as an art. The true test of a great brand is to leverage the opportunity to forge a new customer relationship. Through a careful blend of analytics, business creativity, and examples, these pages will convince you that complaints truly are gifts!”
 
Mike English VP,
Customer Contact Centers, Starwood Hotels & Resorts Worldwide, Inc.

What are people saying?

“Everything seems so complex these days. But Barlow and Møller have taken a tough issue and made it accessible, not only in the world of business, but also in our personal lives. I will never experience a complaint as destructive again.”

 

Russ Volckmann PhD,
Publisher and Editor, Integral Leadership Review

What are people saying?

“A Complaint Is a Gift provides a great means for explaining how a company can provide service excellence and handle complaints through improved customer relationships, which ultimately will increase revenue and satisfaction.”

 

General Manager, Product & Service Design, British Telecom

What are people saying?

”The content represents new and relevant knowledge about practical leadership. The educational environment is unique. The examples are down to earth and can be directly implemented by the participants after the seminar. Management is turned into a “non-academic subject”, which should be learnt by anybody who is involved in the management process in the private and public sectors.”

 

Former Professor, Copenhagen Business School

What are people saying?

”I’ve experienced the PL seminar – both as a guest speaker and as a participant with my wife. The content is so solid, relevant and useful in practice that I can warmly recommend it to all managers and board members. Claus Møller really knows what he is speaking about. He has created the results himself, which he can help others create.”

 

Waldemar Schmidt
Former CEO of ISS and professional board member

What are people saying?

“Never have I learnt so much practical leadership in such a short time as on this programme. I was able to apply everything in my day-to-day life.”

 

Former Managing Director, Top-Toy Group

A story behind Emotional Intelligence

Claus Møller met Reuven Bar-On in Chicago at the first international Conference of Emotional Intelligence in the Workplace in September 1999. More than just a simple encounter between two people, this was the beginning of a conceptual merger that led to a co-operation...

Quality Business Excellence (QBE)

In 1990 The British Department of Trade and Industry (DTI) designated Claus Møller one of the worlds 9 “Quality Gurus in Business”, the only European in this distinguished company. Claus Møller coined the Quality Concepts: Personal Quality Putting People First A...

Emotional Business Excellence (EBE)

The EBE model is part of Claus Møller’s model General Business Excellence (GBE) – the 12 windows model. RELATIONSHIPS is not a management fad but an evergreen concept essential for the survival and growth of any business. Relationships means building and maintaining...

Productivity Business Excellence (PBE)

The PBE model is part of Claus Møller’s model General Business Excellence (GBE), the 12 Windows model. PRODUCTIVITY is not a management fad but an evergreen concept essential for the survival and growth of any business. Productivity means adding value in all...

General Business Excellence (GBE)

Business Excellence (BE) builds on two different kinds of excellence: Professional Business Excellence (PBE) and General Business Excellence (GBE). Professional Business Excellence PBE implies that you know the business you are in and you realise what it takes to...

Leadership Excellence (LE)

The LE model is part of Claus Møller’s model General Business Excellence (GBE) – The 12 Windows Model. Leadership is not a fad but an evergreen concept essential for the survival and growth of any business. Leadership Excellence has two components: Managerial...

The Main Elements of Quality Development

This is the third blog post about the quality concepts and programmes that Claus Møller have developed over the last 3 decades. Over the years he helped a wide range of service organisations (including British Airways, SAS, Hilton Hotels); governments in Russia,...

Quality Standards

This is the second of short articles on quality, giving you an insight into the basics of the quality concepts and programmes that Claus Møller developed. In this post we will focus on quality standards and their importance in implementing a quality culture in an...

The Human Side of Quality

This is the first in a series of small introductions to the various quality management concepts developed by Claus Møller. It gives a short introduction to the "Human Side of Quality", which was the basis for the quality concepts and programmes he developed over...

Quality – A Subject Close to My Heart

For the past 40 years Claus Møller has been actually involved in quality development and improvement, and it is one of the topics for which I have received most acclaim for my management innovations. In 1990, the then Department of Trade and Industry in Britain named...