For the past 40 years Claus Møller has been actually involved in quality development and improvement, and it is one of the topics for which I have received most acclaim for my management innovations. In 1990, the then Department of Trade and Industry in Britain named him as one of the world’s “quality gurus” for his work on developing an understanding of the need for taking into account the human factor in quality: the “Human Side of Quality”, and, in particular, for my concept “Personal Quality”. The idea behind it is that quality starts at the individual level and without good personal quality, you cannot have good team or organisational quality. This was probably one of the finest accolades of his career, particularly as only three people are mentioned in the new wave: Philip Crosby, Tom Peters and Claus Møller. If you would like to find out more about all of the quality gurus and an overview of their quality concepts, you can read the full article by Professor Tony Bendell here (PDF format).
Over the next few weeks, we will start sharing some of the ideas about Claus Møller’s various quality concepts with you in a series of blog posts about quality at all levels of the organisation.
If you would like to find out more about these concepts after reading the blogs, please contact us (firstname.lastname@example.org or email@example.com) to find out more about how we can help your organisation and teams develop their quality through seminars and consultancy. Soon you will also be able to purchase eBook versions of all of the publications on quality for instant download. I hope you enjoy the article series and, as always, I look forward to receiving your feedback and comments.