General Business Excellence (GBE)
Business Excellence (BE) builds on two different kinds of excellence: Professional Business Excellence (PBE) and General Business Excellence (GBE). Professional Business Excellence PBE implies that you know the business you are in and you realise what it takes to...
The Main Elements of Quality Development
This is the third blog post about the quality concepts and programmes that Claus Møller have developed over the last 3 decades. Over the years he helped a wide range of service organisations (including British Airways, SAS, Hilton Hotels); governments in Russia,...
Quality Standards
This is the second of short articles on quality, giving you an insight into the basics of the quality concepts and programmes that Claus Møller developed. In this post we will focus on quality standards and their importance in implementing a quality culture in an...
The Human Side of Quality
This is the first in a series of small introductions to the various quality management concepts developed by Claus Møller. It gives a short introduction to the “Human Side of Quality”, which was the basis for the quality concepts and programmes he...