The Main Elements of Quality Development
The Main Elements of Quality Development This is the third blog post about the quality concepts and programmes that Claus Møller have developed over the last 3 decades. Over the years he helped a wide range of service organisations (including British Airways, SAS,...
Quality Standards
Quality Standards This is the second of short articles on quality, giving you an insight into the basics of the quality concepts and programmes that Claus Møller developed. In this post we will focus on quality standards and their importance in implementing a quality...
The Human Side of Quality
The Human Side of Quality This is the first in a series of small introductions to the various quality management concepts developed by Claus Møller. It gives a short introduction to the “Human Side of Quality”, which was the basis for the quality concepts...