Reaching for the Stars

590.00 / year

A tool about team quality. A tool to develop the special kind of quality performed in a team, which is crucial to the total quality of the organisation.

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Description

Reaching for the Stars

A tool to develop 3 star team quality

“Reaching for the Stars” is a different book about quality. It is about the special kind of quality performed in a team, which is crucial to the total quality of the organ­isation. The book is a source of inspiration and provides the man­ager and members of a team with prac­tical  help for developing team quality and thus con­tributing to the suc­cess of the organ­isation and the team.

Team quality is one of the five kinds of quality: Personal quality, team quality, product quality, service quality and company quality. Each of the five kinds of quality has two dimen­sions: A hard (con­crete, technical) dimen­sion and a soft (human, emotional) dimen­sion.

The importance of team quality to the suc­cess of the organ­isation is explain­ed and the main elements of quality development are described:

  1. Definition of the team’s IP-level (the Ideal level of Performance).
  2. Measurement of the team’s AP-level (the Actual level of Performance).
  3. Quality development (bridging the gap between IP and AP).

This tool launches two new con­cepts for describing, measuring, developing and main­tain­ing team quality: Quality areas and quality fac­tors.

The tool part of the book con­tains:

Star quality: A tool to mon­itor and develop the quality of a team’s total performance, so it can keep meeting demands and expec­tations for “3-star top quality”.

Quality climate: A tool to mon­itor and develop the relations, the culture or the “climate” in the team so that it can keep meeting the team members’ demands and expec­tations for a top quality workplace.

The tools are supplemented by checklists and useful know-how like examples of quality areas and fac­tors, and a personal test “You as a team member”.

This managerial tool is for everybody in the organisation

  • The man­agement of the organ­isation can obtain help to inspire team leaders in their work of mon­itoring and developing team quality. Top man­agement receives tools to compare performance and quality climate in all the teams of the organisation.
  • The team leaders get inspiration and con­crete tools to map out and fulfill demands and expec­tations placed on the team and to commit everybody to the quality process and improve the quality climate in the team.
  • All employees can find inspiration and help to understand their own role in the quality process and develop personal quality and  thus contribute towards developing the quality of the team.