General Business Excellence – Review questions
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- Question 1 of 17
1. Question
What are two areas of the Business Excellence model?
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2. Question
Professional Business Excellence means you know the business you are in and know how you can excel in that particular business.
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3. Question
Professional Business Excellence implies that the employees excel in their specialist roles.
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4. Question
General Business Excellence implies that you know what it takes to be successful in any business.
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5. Question
General Business Excellence implies that you know what it generally takes to add value, maintain good relations, build loyal customers, inspire others, and utilize good management principles.
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6. Question
The results a company produces depend to a large degree on how well it manages productivity, relations, quality, and how well its people exercise leadership.
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7. Question
The model General Business Excellence comprises the following interrelated models:
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8. Question
Productivity is about adding value in all activities performed at all levels in the organisation.
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9. Question
Productivity is first and foremost about managing the resources: time, knowledge, and money.
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10. Question
Relationships are about building and maintaining good relations with all stakeholders.
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11. Question
Quality is about building and maintaining the loyalty of external and internal customers.
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12. Question
The three basics of management are INTERDEPENDENT. You can’t have one without the others.
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13. Question
Activities leading to excellent results take place at three levels: company, team and individual level.
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14. Question
Which level of the organisation is the most important to produce results:
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15. Question
The 12 Windows represent areas in which any company, team or individual must focus on to EXCEL.
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16. Question
What are two areas of the Leadership Excellence?
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17. Question
Employeeship is characterised by everyone’s:
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