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Reaching for the stars

Reaching for the stars is about Team Quality.

This toolbox will help you develop 3 star Team Quality in any team in your organisation.

It consists of: Reaching for the stars:

  • A tool to develop 3 star quality Value Indicator
  • A tool to help you make assessment of value in business activities Quality Climate
  • An online test to help you determine the state of health of a team in any given moment

Who should use these tools?
Everyone – managers and employees together – just like everyone in an organisation helps establishing or abolishing high quality.

Reach for the stars

Course Content

Welcome to CMC's Reaching for the stars toolbox
RFTS – Introduction and overview
Reaching for the stars toolbox
CMC quality concept
The human side of quality
Development of team quality
Quality standards
The main elements of quality standards
Everybody should be involved
Star quality
The Star Quality Tool
1. Determine Quality Areas and Factors
2. Determine a Measuring Method for Each Factor
3. Define the IP-level for Each Factor
4. Measure the AP-level for Each factor
5. Make a Quality Development Plan
VALUE INDICATOR
Value indicator tool
QUALITY CLIMATE
Quality Climate for organisations