Reaching for the stars
Reaching for the stars is about Team Quality.
This toolbox will help you develop 3 star Team Quality in any team in your organisation.
It consists of: Reaching for the stars:
- A tool to develop 3 star quality Value Indicator
- A tool to help you make assessment of value in business activities Quality Climate
- An online test to help you determine the state of health of a team in any given moment
Who should use these tools?
Everyone – managers and employees together – just like everyone in an organisation helps establishing or abolishing high quality.
Course Content
Welcome to CMC's Reaching for the stars toolbox
RFTS – Introduction and overview
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Reaching for the stars toolbox
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CMC quality concept
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The human side of quality
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Development of team quality
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Quality standards
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The main elements of quality standards
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Everybody should be involved
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Star quality
The Star Quality Tool
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1. Determine Quality Areas and Factors
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2. Determine a Measuring Method for Each Factor
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3. Define the IP-level for Each Factor
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4. Measure the AP-level for Each factor
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5. Make a Quality Development Plan
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VALUE INDICATOR
Value indicator tool
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QUALITY CLIMATE
Quality Climate for organisations
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