Ledelse
General Business Excellence
General Business Excellence course presents what it takes to excel in any business and achieve long-lasting business results.
Goal-setting behaviour
Learn how to set goals in three different kinds of situations, each calling for unique approach to goal-setting.
Problem-solving behaviour
Learn to solve problems in effective and efficient way, and take a proactive and ‘taks-smart’ approach to achieve the goals.
Communicating behaviour
Learn 7 effective techniques to communicate in your organisation faster and better, inspiring your team members to bring out their best.
Ledelse
Leadership Excellence
Leadership Excellence (LE) explains what it takes to create excellent leadership: managerial behaviour and Employeeship culture together.
Introduction to Employeeship
Create an ‘Employeeship culture’, in which everyone is committed to the survival and development of a company.
Commitment
Learn how to be a committed employee, who brings his / her heart to work and is a ‘double bagger’.
Responsibility
Learn how to take responsibility for the results of your own work and that of your team and organisation.
Loyalty
Loyalty course is about speaking positive about the organisation and being proud of it – and its people.
Initiative
Learn how to take the initiative to remove obstacles, improve the situation, find new ways and break new ground.
Productivity
Learn how to achieve results, as a company, team or an employee – in your personal and in your professional life.
Relationships
Good relationships are built by putting people first – before systems, machines, and technology.
Quality
Learn how to create customer loyalty: so that customers come back – and not their complaints.
Professional Competence
Be a professionally competent person – who continuously grows and improves his / her knowledge and skills.
Flexibility
Flexible people are willing to work across traditional boundaries. Learn how to adapt and change roles when needed.
Implementation
See this course to learn how to translate ideas and thoughts into action and where to efficiently focus your energy.
Energy
This course is about the importance of having a positive approach to life – making the best of any situation.
Produktivitet
Productivity Business Excellence
Productivity is about adding value. Learn the principles of productivity process on personal, team and company level.
Productivity
Learn how to achieve results, as a company, team or an employee – in your personal and in your professional life.
Relationer
Emotional Business Excellence
Learn about clear and concise concepts for establishing and maintaining good relations with stakeholders at all levels of the organisation permeated by trust.
Relationships
Good relationships are built by putting people first – before systems, machines, and technology.
Kvalitet
Quality Business Excellence
Claus Møller’s quality process is a unique approach to exceeding the demands and expectations of the internal and external stakeholders and creating customer loyalty.
Quality
Learn how to create customer loyalty: so that customers come back – and not their complaints.
Personal Quality
Learn how to set high personal quality standards for yourself and others, and meet or exceed the demands and expectations put on you by others and by yourself.
Personal Guarantee
A tool to anticipate and prevent mistakes and win other people’s trust.
Reaching For The Stars
Reaching for the stars is about Team Quality. This course will help you develop 3 star team quality in any team.
Complaint is a gift
This Claus Møller tool for customer service staff who deal with customers and their complaints and for developing an organisation’s complaints policy and complaints procedures.