Quality Business Excellence introduction

Welcome to the Quality Business Excellence (QBE) e-course! This is an introduction into the Quality areas of the General Business Excellence model, and relates to Company quality, Team quality, and Personal Quality. In this course material you will learn about:...

RFTS – Introduction and overview

Welcome to Claus Møller Consulting guide Reaching for the stars This toolbox is about developing Team Quality. It will help you develop 3-star Team Quality in your teams. You are on the front page of the Reaching of the Stars – a set of three tools: Reaching for...

A complaint is a gift – Introduction

Welcome to “A Complaint is a Gift” e-learning programme. “A Complaint is a Gift” – is a Claus Møller’s tool – first and foremost a practical tool for customer service staff who deal with customers and their complaints. The tool also provides a...