Complaint is a gift

PRIVATE
Private

Course Features



  • Lessons 2
  • Quizzes 1
  • Assignments 0
  • Discussions 0
  • Duration Unlimited
  • Students 49
  • Certificates No
  • Badges No

This Claus Møller’s tool for customer service staff who deal with customers and their complaints and for developing an organisation’s complaints policy and complaints procedures.

  • Introduction

  • lesson
    ACAG – Introduction
    30 minutes
  • Complaint is a gift

  • lesson
    ACAG – Main topic
    30 minutes
  • Review questions

  • quiz
    A complaint is a gift – review questions
    11 questions