Quality Business Excellence

Quality Business Excellence

AUTHOR: CMC Claus Møller’s quality process is a unique approach to exceeding the demands and expectations of the internal and external stakeholders and creating customer loyalty. START...
Personal Quality

Personal Quality

AUTHOR: CMC Learn how to set high personal quality standards for yourself and others, and meet or exceed the demands and expectations put on you by others and by yourself. START...
Personal Guarantee

Personal Guarantee

AUTHOR: CMC A tool to anticipate and prevent mistakes and win other people’s trust. START...
A complaint is a gift

A complaint is a gift

AUTHOR: CMC This Claus Møller tool for customer service staff who deal with customers and their complaints and for developing an organisation’s complaints policy and complaints procedures. START...
Reaching for the stars

Reaching for the stars

AUTHOR: CMC Reaching for the stars is about Team Quality. This toolbox will help you develop 3 star Team Quality in any team in your organisation. It consists of: Reaching for the stars: A tool to develop 3 star quality Value Indicator A tool to help you make...